Frequently Asked Questions

What can I expect on my first day?


We recommend that you arrive 15 minutes prior to the start time of your lesson. During that time a staff member will show you around the facility and walk your child into class.




What if my child cries during class?


It's hard to know what to do when your child cries during class. A certain amount of crying is ok and is to be expected from most beginners. In most cases, this goes away after the first month. We will actively work with your child to establish trust with him/her in order to ease their discomfort.




Do you offer makeups for missed classes?


Yes! We have a Lesson Guarantee policy meaning that if you are unable to attend or you miss a lesson you will not lose it and it will never expire. As long as you notify us of the absence beforehand, we will reschedule it for a small $3 fee. That fee is waived for the following: Gold families (If you purchase a Gold Lesson Package for one of your children) If the absence is reported more than a week ahead of time. You provide a doctor confirmation of surgery or sickness.




How do I take a break from lessons?


Here at Catch the Wave we make it a point to meet the needs of our customers including flexible scheduling options, instructor requests, proper class ratios, etc. The drop policy outlined below ensures that we are able to do just that with the use of proper planning. We require two things in order for members to stop lessons: 1. A MINIMUM of 30 days' notice. This allows us enough time to make sure that classes are properly filled and staffed which is crucial to maintaining our Student:Instructor ratios. 2. Final lessons must occur during the last week of the month. This is in place to make the creation, consolidation, and transition of classes as smooth as possible. All drops must be submitted through e-mail to pec@catchthewaveswim.com. For confirmation purposes, we cannot accept drop dates in person or over the phone.




How do I register for lessons?


By filling out a registration form HERE. Once received by us, a team member will reach out to complete the enrollment and answer any questions you might have prior to your Risk-free trial.




Why do you charge a month in advance?


Your payment reserves your enrollment and ensures your child has a place with us.




Can I request an instructor?


While we cannot make any guarantees, we’ll certainly take your requests into account. We understand that different students respond to different teaching styles and we want to make sure that we accommodate your child the best we can in order to maximize their learning experience.




How do I change the date and time of my lessons?


Our on site receptionist would be happy to adjust your lesson schedule for you. We can also assist with this over a phone call or text, whichever you prefer.




When is the best time to start lessons?


As soon as possible. The earlier you get your child enrolled in swim classes the quicker they can become acclimated to the water before any fears or anxieties begin to develop. You can start lessons with us as early as 3 months.




What happens in the case of bad weather?


Depending on the severity, classes might be canceled. When this happens a free makeup class will be issued and members will typically be notified up to 8 hours beforehand.





For additional questions, please contact us below!

Phone Number:
(608) 340-3030 - Text or Call!
E-mail:
pec@catchthewaveswim.com
elgin@catchthewaveswim.com
Contact CTW 
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